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Business, Finance, & Investing

Customer Service Champs

These days, a snafu can wind up on YouTube. Here's how smart companies keep clients happy.
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Brazil's Iron Giant Reaches for the Top

Vale has a shot at becoming the world's No. 1 mining company, if it can outfox rivals—including China.
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The 2008 Winners

Overall, customer service has dipped, perhaps a victim of spending cutbacks. But there's good news, too.
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My Wish List for the New Windows

Microsoft says it's working on Vista's successor. Here's what I'd like to see in Windows 7.
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Blogs Will Change Your Business

Look past the yakkers, hobbyists, and political mobs. Your customers and rivals are figuring blogs out. Our advice: Catch up...or catch you later
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